Orders & Returns
At Clothes Jiean, we want your shopping experience to be smooth, enjoyable, and worry-free. Please read our Order & Return policies below to understand how we handle your purchases.
📦 Orders
Order Confirmation: Once you place an order, you will receive an email confirmation with your order details.
Processing Time: Orders are usually processed within 1–3 business days. During peak seasons, processing may take longer.
Shipping: After processing, your order will be shipped, and you will receive tracking details via email or SMS.
Order Modifications: Unfortunately, once an order is placed, it cannot be modified or canceled. Please review your cart carefully before checkout.
🔄 Returns & Exchanges
We want you to love what you buy! If you’re not fully satisfied, here’s how returns work:
Return Window: Items can be returned within [7–14 days] of delivery.
Condition of Items: Returned products must be unworn, unused, unwashed, and in original packaging with all tags attached.
Non-Returnable Items: For hygiene reasons, certain items (e.g., innerwear, swimwear, accessories, or sale items) cannot be returned or exchanged.
Exchange Policy: Exchanges are available for size or color, subject to stock availability.
💳 Refunds
Refunds are processed once the returned item is received and inspected.
Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days to reflect in your account.
Shipping charges are non-refundable, unless the return is due to our error (wrong or damaged item).
🚚 Return Process
Contact our Customer Care Team at 📧 support@[yourbrand].com with your order number and reason for return.
You’ll receive return instructions and the return address.
Pack the item securely in its original packaging and ship it back.
Once received and approved, we’ll process your refund or exchange.
❗ Important Notes
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service for your return to avoid lost packages.
Sale or discounted items are final sale and cannot be returned.
At [Clothes Jiean, your satisfaction means everything to us. If you have any questions about your order or return, feel free to reach out to our 24/7 Support Team.
